Cancellations and/or rescheduling must be made up to 24 hours before the scheduled date for your cleaning. After this period of time, a $ 50 will be charged that partially covers the interrupted service and the reservation of our cleaning equipment.

We provide a period of 1 hour of arrival; this allows our cleaners to have flexibility when unexpected events are on the arrival route to our clients’ homes. If this happens, we will notify our clients as soon as possible.

In any unforeseen event such as our cleaners or relatives, problems on the road such as blockages, dense traffic, car accidents or extreme weather events. We reserve the right to cancel/reschedule any service in the event of unpredictable events.

We ask our clients to give us access to a parking lot so that our teams can remain during the cleaning period of their homes and/or office. In case of not having access to provide us with a parking lot, we can find the alternative of a paid parking lot, and include the cost of this in the cleaning bill, after agreement with our clients. If we don not having access to parking, we will have to reschedule and/or cancel the service

The client must facilitate access to the property; our cleaners will notify the client upon arrival and wait in the place for no more than 20 min to respond to how to enter the property. After this time our cleaners will proceed to leave, cancelling the service and applying a fee of $ 50 that partially covers the reservation of our cleaning equipment and fuel expenses.

We reserve the right to refuse/cancel the service for any reason. The reasons may include:

Professionals cannot complete the application within the maximum time limit established, and the client does not agree to add the time necessary for its fulfilment.
The condition of the property is not as described by the client. (level of dirt higher than defined by the customer) Professionals who feel threatened, unsafe or uncomfortable for any reason.

In the visual review, we will also check if there is pre-existing damage to the property, documenting and giving notice to the client before starting the cleaning work,

At Dynamic Cleaners, we are not responsible for breakages due to normal wear and tear, deterioration of use due to age or causes other than cleaning.

If you find any breakage or loss during cleaning, you must notify Dynamic Cleaners as soon as possible within 48 hours after the service, providing the necessary information such as photos, damage estimates, a detail of the problem. Once all the necessary information has been received, we will seek the best solution together with our clients.

Dynamic Cleaners reserves the right to seek and hire the best professionals to provide a quick solution to your repairs.

We have a minimum of 2 business hours for any hourly job.

One hour of work is defined as 1 hour of work performed by 1 cleaner. Therefore, a team of 2 cleaners completing 1 hour of work is equivalent to 2 hours of work, and 2 cleaners completing 2 hours of work is equivalent to 4 hours of work. If more information is still required related to charging per working hour, do not hesitate to contact us.

Dynamic Cleaners reserves the right sometimes to put work teams of more than two people in a same service, wich means the work wil be finished faster in that case.

A biohazard is an organic matter that poses a danger to humans. Most common examples: Urine and excrement of humans and animals, exposure to used medical syringes, blood, vomit and mucous membranes.

We ask our cleaners not to expose themselves to these risks and immediately inform Dynamic Cleaners, to contact our clients and report the risk.

We have a basic mould removal policy using chlorine; we do not guarantee we cannot remove 100% of it.

Dynamic Cleaners is a cleaning company that outsources cleaning services. We define a rigorous process of selection, training and maintenance of our subcontractors, each of our cleaners present a police check, references and insurance. Dynamic Cleaners provides training for our subcontractors to meet our exacting work standards.

For safety reasons our cleaners are not allowed to move furniture or lift heavy items, we define a limit of no more than 10kg. If our client requires cleaning behind furniture or heavy appliances, we request that they move these to facilitate our work before the equipment’s arrival.

For safety reasons, our cleaners will use domestic ladders with only two steps.

We accept Visa, Mastercard and Amex and cash payments.